Exchange and return
You may exchange any bag purchased from this Site, subject to the conditions set forth below.
Customers may return products ordered from the Site upon the terms and subject to the conditions of the right of revocation provisions of Articles L 121-20 et seq. of the Consumer Code.
Any Customer who wishes to return his or her product must fill out the Returns Form within fourteen (14) days after receipt of the order.
Registered users :
1. Go to "My account" page.
2. Go to "My orders" page.
3. Select the order to return.
4. At the bottom right of the command, click the Refund resquest button.
5. Fill in the return form thoroughly, completely and correctly.
Unregistered users :
1. Send an email to firstname.lastname@example.org stating the number of your order, the reference of the product to return and the date of purchase.
2. We will contact you as soon as possible and send you the return form.
The Customer must ship the bag to be exchanged at the address indicated on the Returns Form, in its original packaging or any other packaging that protects against damage during shipment, within the fourteen-day period after filling out the Returns Form. In accordance with the applicable law, you will bear the costs and risk of such return shipment, and you will be responsible to obtain proof of delivery, which will necessitate shipment by registered mail or like service guaranteeing delivery by a date certain and proof thereof. Shipping costs will depend on the place from which you are shipping the bag. A copy of the Returns Form should be included in the package. Chapelier will inspect the bag and, provided that it is in its original condition, and not used, worn out, stained, torn, or otherwise damaged, Chapelier will refund the purchase price without any unexcused delay and in no event later than fourteen (14) days after being notified that the Customer is exercising her or his right of revocation. It is further specified that the refund shall be in the amount of the totality of the amount paid, including the shipping costs originally included in the purchase price and VAT, except that Customers who had ordered products for delivery outside of the European Union will receive a refund for the original cost of the product only, not including customs duty and other costs of delivery.
It is further expressly stipulated that any refund shall be exclusively remitted to the party who paid the purchase price for the order, crediting the same means of payment as was used for the order, even in the case of a product ordered through our gift program or other cases where the recipient of the product is not the same party as the person who paid for it.
IMPORTANT NOTE TO OUR CUSTOMERS :
Our quality commitment to manufacture and ship from France means that, depending on the customer's location, shipping costs and customs duties (if applicable) may be expensive.