FAQ

The products sold on this website represent a selected part of the current Hervé Chapelier collection.

All items available online are made in France and shipped from our warehouses in France.

If you are looking for a product that is not available on our website, you may find other items from the Hervé Chapelier range in multibrand boutiques or department stores.

You can locate the nearest point of sale using our store locator.

All colors displayed online are normally available for purchase. However, stock is limited, and some colors may be temporarily unavailable when you place your order.

To be notified when an item is back in stock, you can subscribe to the stock alert directly on the product page.

Please note that Hervé Chapelier collections renew their color ranges every Spring/Summer and Fall/Winter season.

Also, slight differences may occur between the color shown online and the actual product. The brand cannot be held responsible for these variations.

You can measure your travel bag, shopping bag, tote, shoulder bag, or accessory using the following method:

Length: Measure the zipper from end to end.
Height: Measure from the base of the bag to the top opening (excluding handles or straps).
Bottom Width: Measure the diameter or width of the base of the bag.

These measurements will help you determine the exact size of your product.

You may place an order on this website if you reside in one of the following countries:

France (including Corsica and Monaco), Austria, Belgium, Denmark, Finland, Germany, Greece, Ireland, Italy, Kuwait, Luxembourg, Macau, Malaysia, the Netherlands, Norway, the Philippines, Portugal, Saudi Arabia, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, the United States, Canada, Australia, Taiwan, Türkiye, Singapore, Hong Kong, China, and South Korea.

If you wish to place an order for delivery in Japan, please visit:
www.hervechapelierjapon.com

You may request gift wrapping when placing your order.

It consists of a pouch sealed with the Hervé Chapelier logo and tied with a branded ribbon.

You may also add a personalized message to your order at checkout at no additional cost, whether or not you choose gift wrapping. Your message will be printed on an Hervé Chapelier card and included with your order. For more information, please consult our Shipping policy or contact our Customer Service.

Confirmed orders are shipped within seven (7) business days after order confirmation via FedEx or a similar express courier.

Delivery usually takes between five (5) and ten (10) business days after shipment, depending on the destination and courier limitations.

For more details, please refer to our Shipping policy.

French value added tax (VAT) does not apply to shipments to the United States.

For orders shipped outside the European Union, customs duties, import taxes or additional fees may apply depending on the destination country.

Where applicable, these costs are estimated and included in the total price at checkout to ensure a smooth delivery experience. This approach ensures that no additional charges will be requested upon delivery.

Shipping costs will be added at checkout.

If you wish to have an item delivered to a country not listed above, please contact our Customer Service team for assistance at online@hervechapelier.com.

We guarantee the highest level of security for all online credit card transactions.

Payments are processed through secure networks using certified payment systems or via PayPal.

Your bank details are never stored on the Hervechapelier.com servers. All payment steps are fully encrypted and protected.

We use SSL (Secure Socket Layer) encryption technology, which works in conjunction with banking networks to ensure that your personal and payment information remains inaccessible to unauthorized parties on the Internet.

We accept the following payment methods:

Mastercard
CB (Carte Bancaire)
Visa
American Express
PayPal
Apple Pay

For more information, please consult our Payment page and the General Terms and Conditions of Sale.

In accordance with Article L121-20 and subsequent articles of the French Consumer Code, you have the right to return a product purchased on our website within fourteen (14) days from the date of receipt, without justification or penalty, except for return shipping costs.

Please note that we do not offer direct exchanges.

If you wish to change an item, you must first return the original product in accordance with our return policy. Once your return has been processed and refunded, you may place a new order for another product.

After completing and sending the revocation form to our Customer Service department, you will be reimbursed:

For orders delivered within the European Union: all sums paid, including delivery costs
For orders delivered outside the European Union: the price of the returned item only, excluding delivery costs and customs duties

Return shipping costs remain the responsibility of the customer.

For more information, please refer to our Refund Policy and our General Terms and Conditions of Sale.