Shipping policy

DELIVERY COSTS

The prices that are quoted on the Site are inclusive of all sales or value added taxes.

Furthermore, these prices do not include the shipping costs. Those shipping costs are calculated after validation of the order at checkout, and they will vary based on the country of destination and the number of products on order. Chapelier uses outside carriers to deliver the products ordered from this Site, and it shall therefore remain free to retain any carrier that in its discretion it deems most suitable, which the Customer understands and irrevocably accepts without any reservation.  Chapelier remains, however, responsible for the delivery of the products ordered to the Customer.

For deliveries outside the European Union, customs duties, import taxes or additional fees may apply depending on the destination country.

Where applicable, such costs are included in the total price at checkout as an estimated surcharge to cover import-related charges.

These costs are borne by the Customer. They are determined by the authorities of the destination country, may vary over time, and are non-refundable in the event of a return.

The average delivery fees set out below are for information purposes only, and are subject to change.

For America : 43€

For Asia : 48€

For Europe : 29€

For France : 12€

 

DELIVERY PROCEDURE

Confirmed orders are shipped within seven (7) business days after the date of confirmation of the order, and in conformity with Article L-121 of the Consumer Code delivery is completed within thirty (30) days after such date by an independent third party carrier, except in the event of unforeseeable circumstances or force majeure cases that might delay or prevent the delivery notwithstanding the control, efforts, and diligence of Chapelier.

On the day the package is sent, you will receive an e-mail with the tracking number so that you can track your package on www.colissimo.com for delivery in France and in Monaco, and on www.fedex.com for delivery in Austria, Belgium, Cyprus, Denmark, Finland, Germany, Greece, Ireland, Italy, Japan, Kuwait, Luxembourg, Macau, Malaysia, the Netherlands, Norway, Portugal, Saudi Arabia, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, the United States, Canada, Australia, Taiwan, Türkiye, Singapore, Hong Kong, China and in South Korea.

In the event of a failure to deliver the goods under any order within thirty (30) calendar days after the date on which the applicable Customer’s order was confirmed, the Customer may terminate the Parties’ sale contract under the conditions of article L 114-1 of the French Consumer unless such failure resulted from a Force Majeure event or unforeseeable circumstances .

Your packages will be delivered upon signature only.

 

GIFTING

If you would like to send a gift:

Gift message – You can add a personal message by filling out the gift message box on your order and signing your message. It will be printed on a small Hervé Chapelier card.

Gift wrapping – You can add gift wrapping to your order by ticking the "Add gift wrapping" box in your cart, for €5 (or the equivalent in your local currency). An Hervé Chapelier felt pouch, sized to fit your item, will be included in your package so you can place your gift inside it.

Due to customs and other applicable legislation, the price of the products will be indicated on a statement included in the package.

For any questions regarding delivery, contact us at: online@hervechapelier.com